Welcome to Camberwell Florist, your local flower delivery specialist serving Camberwell and its surrounding areas. By accessing and using our online platform to purchase flower arrangements and related products, you agree to be bound by these Terms & Conditions. Please read them carefully to ensure you understand your rights and obligations as our valued customer.
These Terms & Conditions apply exclusively to all online transactions between Camberwell Florist (“we”, “us”, “our”) and customers purchasing flower delivery services and products in Camberwell and adjacent regions. They govern your use of our website and any orders or contracts formed through it.
Camberwell Florist operates as an independent flower shop, offering fresh floral arrangements, plants, and related gifts for delivery in Camberwell and neighbouring communities. Our focus is on high-quality, timely, and professional floral delivery, backed by a trusted satisfaction guarantee for our customers.
All orders for flower delivery in Camberwell and its surroundings must be placed online via our website. The steps for placing an order are as follows:
It is your responsibility to ensure all order details are accurate. If incorrect information results in non-delivery, Camberwell Florist cannot be held liable for any resulting loss or disappointment.
Whilst we strive to fulfil every order as per the images and descriptions provided, flowers are a natural product and seasonal variations or supply shortages may sometimes make specific blooms or items unavailable. In such circumstances, we reserve the right to substitute with flowers of equal or greater value and similar style, maintaining the overall aesthetic of your chosen arrangement. Where possible, we will inform you of substantial changes prior to delivery.
All prices are displayed in Pounds Sterling (£) and include applicable VAT. Delivery charges, if any, will be clearly stated at checkout and added to your order total before payment.
Camberwell Florist accepts the following payment methods:
Full payment is required at the time of order. Orders will not be processed or dispatched until payment is received in cleared funds. By providing payment details, you confirm you are authorised to use the chosen payment method.
We deliver flowers across Camberwell and surrounding localities. Orders are delivered to the address provided during checkout. We offer the following delivery options (subject to availability and local restrictions):
All stated delivery times are approximations. While we endeavour to meet scheduled delivery dates and times, circumstances beyond our control such as severe weather or logistical delays may prevent timely delivery. In such cases, Camberwell Florist will attempt to notify you and arrange an alternative solution.
If the recipient is unavailable at the time of delivery, we may leave flowers with a neighbour, in a safe place, or as directed in your specific instructions. We accept no liability for lost or damaged products after successful delivery to the requested address or to a designated alternative location per your instructions.
Should you wish to amend or cancel your order, please contact us as soon as possible. Amendments and cancellations must be requested prior to dispatch or preparation of your floral arrangement:
If an order has already been prepared or dispatched, cancellation may not be possible and you may forfeit your right to a refund. Negative effects of late cancellations are borne by the customer unless explicitly otherwise stated by Camberwell Florist in exceptional circumstances.
Due to the perishable nature of our products, returns are generally not accepted. In the rare case that you receive flowers or arrangements that are significantly damaged or do not match your order, please contact us within 24 hours of delivery, providing photographic evidence where possible. Upon verification, we will offer a replacement or, where appropriate, a refund. No claims for quality or discrepancies will be accepted beyond 48 hours after delivery.
Our liability for any direct loss or damage arising from any breach of these Terms & Conditions shall be limited to the value of the order. Camberwell Florist does not accept liability for indirect, special, or consequential losses or damages, including but not limited to lost profits or emotional distress.
We cannot guarantee the longevity of flowers once delivered, as many factors can influence vase life. Guidance on flower care is provided, but Camberwell Florist accepts no responsibility for wilting or spoilage resulting from failure to follow these guidelines or for circumstances beyond our reasonable control.
Force Majeure: We shall not be liable for any delay or failure to perform our obligations if such delay is due to events or circumstances outside our reasonable control, including but not limited to extreme weather, pandemics, transport disruptions, supplier shortages, or government restrictions.
We are committed to protecting your privacy and personal information. All personal data collected during the order process will be processed in accordance with applicable UK data protection laws. Your data will only be used to process your transaction and facilitate flower delivery in Camberwell and the surrounding areas.
All content, images, and materials found on Camberwell Florist’s website are protected by UK intellectual property laws. You may not copy, reproduce, or use any part of our website content for any purpose other than personal use without express written permission.
These Terms & Conditions and any contract resulting from them are governed by and construed in accordance with the laws of England and Wales. By placing an order with Camberwell Florist, you agree to submit to the exclusive jurisdiction of the English courts in relation to any disputes arising.
Camberwell Florist reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting to our website and will not retroactively affect existing orders. We recommend you review the Terms & Conditions each time you place an order to ensure you are familiar with the current version.
If any provision of these Terms & Conditions is found to be unlawful or unenforceable, all other remaining provisions will continue in full force and effect.
These Terms apply to all customers residing in or placing orders for delivery in Camberwell and its immediate surrounding areas. By completing your order online, you acknowledge and accept these Terms & Conditions in full.
If you have any questions regarding these Terms & Conditions, our products, or your flower delivery order, please contact us using our online contact form or by visiting our shop in person. We are committed to ensuring customer satisfaction and will respond to all genuine inquiries as promptly as possible.
Thank you for choosing Camberwell Florist for your flower delivery needs in Camberwell and the surrounding areas. We value your custom and look forward to brightening every occasion with our expert floral arrangements and prompt local delivery service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Camberwell , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Camberwell .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
