At Camberwell Florist, we take pride in delivering only the freshest and most beautiful flowers to homes and businesses throughout Camberwell and the surrounding areas. As your trusted local florist, customer satisfaction is our top priority. If there is ever an issue with your order, we are committed to making things right swiftly and professionally.
All our floral arrangements are carefully prepared and hand-delivered to ensure they arrive in pristine condition. In the unlikely event your flowers are damaged on arrival, please inspect your delivery as soon as possible. If you notice any damage or significant quality concerns, kindly contact us within 24 hours of receipt. We may request a photo of the condition to help us quickly resolve the matter.
Camberwell Florist guarantees the freshness of our flowers. Flowers are a natural product, and with proper care, they should look beautiful for a minimum of 5 days from delivery. If your flowers appear wilted or faded within this 5-day period despite appropriate care, such as trimming stems, changing water, and keeping them away from heat or direct sunlight, please let us know. Our team will promptly assess the situation and offer suitable options for your peace of mind.
If your flowers are damaged on arrival or do not meet our freshness guarantee, you may be eligible for a replacement bouquet or a refund. Once you notify us within the specified time frame and provide any requested information or photos, we will review your case. If applicable, we will arrange a fresh replacement delivery at no extra cost, or process a full or partial refund depending on the situation. Our goal is to ensure you feel completely supported and satisfied with your experience with Camberwell Florist.
We value every customer and consider feedback essential for maintaining and improving our standards. If you wish to make a complaint, simply get in touch with us and include the details of your order, concerns, and your preferred resolution. Our dedicated customer care team will acknowledge your complaint and aim to resolve it within 2 business days. We handle every complaint with empathy and a genuine commitment to rectifying any issues in line with our floral quality promise.
Camberwell Florist has built a reputation for trust and excellence in our local community. We understand how important each floral gift is – whether for celebrations, condolences, or everyday appreciation. Serving both households and businesses nearby, we stand behind every order, ensuring your flower delivery is fresh, vibrant, and memorable. Thank you for letting us be part of your special moments, and please reach out if ever we can improve your experience or service.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
